1. Do you have a concern/query?
   Raise it via +44 1908 772312 or below emails for specific queries:
   For metering related queries : metering.queries@voltxenergy.co.uk
   For billing related queries : Billing.Queries@voltxenergyr.co.uk
   For other queries : support@voltxenergy.co.uk
2. Our support team will review/categorise, provide a ticket number, work to resolve your concern/query and provide resolution within pre defined SLAs as per the complexity of your query
3. Still not satisfied with the resolution? You have an option to raise your complaint following below steps:

Step 1:

• Ways to register complaint: You can either approach us via TPI or Directly using:
  • Phone: +44 1908 772312 extension 9
  • Email: wecare@voltxenergy.co.uk
  • In writing: Customer Complaints, Voltx Energy Limited, Luminous House, 300 South Row, Milton Keynes, MK9 2FR, United Kingdom.
  • By filling the complaint form on this page

• Once your complaint is received, you will receive an acknowledgement

• Our dedicated “we care team” logs it into our system and start the investigation
• If more details are required, we will contact you by phone or email

Step 2:

• Our team will investigate the issue by checking your prior raised concern, account history, and any prior correspondence
• We will work to resolve your complaint at the earliest

Step 3

• While we are committed to resolving your complaint at the earliest opportunity, we kindly request your cooperation for up to 8 weeks, as the timeline may vary depending on the nature of your complaint
• We will inform you the findings of our investigation and take the necessary actions further
• Once resolved, we will share with you our findings, take appropriate actions if necessary and close the complaint formally